Ramkey Logo 1.866.260.6266
Accessiblity

The 2014-21 accessibility plan outlines the policies and actions that Ramkey Communications Inc. will put in place to improve opportunities for people with disabilities. The Multi-year Accessibility Plan will be modified on a yearly basis to reflect Ramkey Communications Inc. accomplishments in improving our services for those with disabilities, and to maintain compliance with the IASR.

The Ontarians with Disabilities Act (ODA), 2001 requires agencies to implement a public Accessibility Policy and to update/review the Policy on an annual basis. The AODA was enacted in 2005, yet the ODA remains in force until the ODA has been repealed. Ramkey Communications Inc. meets requirements of the AODA, including requirements for an Accessibility Policy and Plan under the ODA.

Statement of Commitment

Ramkey Communications Inc. is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. We are committed to meeting the needs of people with disabilities in a timely manner, and will do so by preventing and removing barriers to accessibility and meeting accessibility requirements under the Accessibility for Ontarians with Disabilities Act.

Customer Service Standard

Status: Complete/ongoing
Ramkey Communications Inc. has developed policies to comply with Regulation 429/07 of the AODA - Accessibility Standards for Customer Service. Regulation 429/07 sets out guidelines for preventing and removing barriers to accessibility to improve the customer services of agencies. Regulation 429/07 required private organizations to comply with the Customer Service Standard as of January 1, 2012.

Ramkey Communications Inc. is committed to excellence in serving all customers including persons with disabilities. We have put the customer service policies into practice as required by the Accessibility for Ontarians with Disabilities Act, 2005. The Ramkey Communications Inc. Customer Service Policy outlines our commitment to accessibility and status of achievements for each area of the Customer Service Standard. Please click here to access Ramkey Communications Inc. Customer Service Policy, which is also available in an accessible format upon request.

Customer Service Achievements:

Ramkey Communications Inc. has achieved the following requirements of the Customer Service Standard of the AODA:

Status: Complete
Ramkey Communications Inc. has created and put in place a customer service plan that:

Status: Complete
Ramkey Communications Inc. has trained staff on accessible customer service, and has created an ongoing process to train new staff with regards to the customer service standard.

Status: Complete
Ramkey Communications Inc. has put the customer service plan in writing, and made the plan available to the public and Ramkey Communications Inc. employees.

Status: Complete/ongoing
Ramkey Communications Inc. has reported Ramkey Communications Inc. progress online by filing an accessibility report with the Minister of Community and Social Services. Ramkey Communications Inc. will comply with the customer service standard by filing an accessibility report on an annual basis.

Employment Standard: Workplace Emergency Response Information

Accessible Emergency Information
Ramkey Communications Inc. is committed to providing the customers and clients with publicly available emergency information in an accessible way upon request. We will also provide employees with disabilities with individualized emergency response information when necessary.

Status: Complete/ongoing
Ramkey Communications Inc. has created a process for documenting accessibility issues for employees and for documenting individualized workplace emergency response information, to comply with the AODA Employment Standard: Workplace Emergency Response Information by January 1, 2012.
Ramkey Communications Inc. has provided all existing employees individualized Employee Emergency Information Worksheets to document emergency plans for those with accessibility issues in the event of an emergency. Ramkey Communications Inc. has provided all employees with accessibility issues in emergencies individualized workplace emergency response plans.

Status: Ongoing Ramkey Communications Inc. is committed to maintaining a safe workplace for all employees and will continue to document workplace emergency plans, and revise and review existing emergency plans, for employees requiring assistance with accessibility in the event of an emergency.
Ramkey Communications Inc. will review the emergency response information when:

General Requirements

Training

Status: Complete
Ramkey Communications Inc. provides training to employees, volunteers and other staff members on Ontario's accessibility laws and on the Ontario Human Rights Code as it relates to people with disabilities. Training will be provided in a way that best suits the duties of employees, volunteers and other staff members. Ramkey Communications Inc. takes the following steps to ensure employees are provided with the training needed to meet Ontario's accessible laws by January 1, 2015:

1. Deliver training to all Ramkey Communications Inc. employees that provides training on:

2. Ramkey Communications Inc. provides training to:

Information and Communications Standard

Feedback

Status: Ongoing
To comply with the AODA Customer Service Standard, Ramkey Communications Inc. has put into place an accessible feedback process to receive and respond to feedback from customers and members of the public who have a disability.
Ramkey Communications Inc. has made the feedback process available to the public, and is available in accessible formats on request. Click here for information on providing feedback to Ramkey Communications Inc. regarding accessibility issues.

Status: Ongoing
Ramkey Communications Inc. has taken the following steps to ensure existing feedback processes are accessible to employees with disabilities upon request by January 1, 2015:

Status: Ongoing
Ramkey Communications Inc. is committed to meeting the communication needs of people with disabilities. We will consult with people with disabilities to determine their information and communication needs.

Ramkey Communications Inc. has taken the following steps to make all new websites and content on those sites conform with WCAG 2.0, Level A by January 1, 2014:

Status: Ongoing
Ramkey Communications Inc. will take the following steps to ensure all publicly available information is made accessible upon request by January 1, 2016:

Status: Ongoing
Ramkey Communications Inc. will take the following steps to make all websites and content conform with WCAG 2.0, Level AA by January 1, 2021:

For Web pages that cause legal commitments or financial transactions for the user to occur, that modify or delete user-controllable data in data storage systems:

Employment Standard

Recruitment

Status: Ongoing
Ramkey Communications Inc. is committed to fair and accessible employment practices. We have taken the following steps to notify the public and staff that, when requested, Ramkey Communications Inc. will accommodate people with disabilities during the recruitment and assessment processes and when people are hired.

Information for Employees

Status: Ongoing
Ramkey Communications Inc. has taken the following steps to ensure employees know about our organization's policies for supporting employees with disabilities. By January 1, 2016, we will:

Processes to Accommodate Employees

Status: Ongoing
Ramkey Communications Inc. will take the following steps to develop and put in place a process for developing individual accommodation plans and return-to-work policies for employees that have been absent due to a disability. By January 1, 2016, we will:

Status: Ongoing
We will take the following steps to ensure the accessibility needs of employees with disabilities are taken into account. Ramkey Communications Inc. is using performance management, career development and redeployment processes. By January 1, 2016, we will:

Other

Ramkey Communications Inc. will take steps to prevent and remove any other accessibility barriers as identified by the public, employees, and clients of Ramkey Communications Inc. as required and requested.

Design of Public Spaces

Ramkey Communications Inc. will meet the Accessibility Standards for the Design of Public Spaces when building or making major modifications to public spaces. Relevant public spaces include:

Ramkey Communications Inc. will put the following procedures in place to prevent service disruptions to its accessible parts of its public spaces in accordance with the IASR.
In the event of a service disruption, we will notify the public of the service disruption and alternatives available.

Contact Information

For more information, questions, or concerns regarding accessibility at Ramkey Communications Inc. or to request communication in an accessible format, please contact the Ramkey Communications Inc. Accessibility Officer.

Phone: 519-759-8884
Email: accessibility@ramkey.ca